WhatsApp Automation. Your WhatsApp answers customers, even at night.
What is WhatsApp Business automation?
WhatsApp Business automation means automatic replies handling the everyday messages: answering the usual questions, noting what the customer wants, offering an appointment, sending the confirmation, and handing over to your team as soon as the situation calls for it. Kreova Network connects it to your calendar and your client list, with nothing to retype. Your customers write, your WhatsApp answers.
Examples
Restaurant: bookings and customer questions
Customers book a table, check the menu and opening hours, and get your announcements. A complaint never stays with the automatic reply: it goes straight to your team.
Clinic: appointment requests
The patient asks for an appointment, picks the type of care and the practitioner they prefer, then gets a confirmation and a reminder. Sensitive medical questions go straight to your team.
Tradesman: service requests
The customer sends a photo of the problem, picks the service, gives their address and how urgent it is. They get a confirmation, and the request reaches you already complete.
Real estate: sorting enquiries
The person gives their budget, the area and the type of property they want. The automatic reply checks what is available, then hands over to your agent with everything that was said.
Automatic replies do not replace your judgment, an emergency response, legal or medical advice, or a real person facing a delicate situation. Kreova always builds in a handover to a human when it matters.
What runs automatically
FAQ Answers
Written from your own information, in your tone. They answer the questions that come back every day.
Appointment Booking
Connected to your calendar, with automatic reminders and WhatsApp confirmations.
Contacts Saved
Names, emails, phone numbers, preferences: all collected in one place.
Payments
Stripe, local bank transfers, cash on delivery, whatever your clients already use.
Status Updates
Order tracking, appointment reminders, delivery notices: sent on their own.
Handover to a Human
Difficult questions go to your team. The routine runs on its own, the judgment stays human.
WhatsApp, by the rules
FAQ
What languages does it answer in?
French, English, and Arabic (including Darija). You choose which languages serve your market.
Is this the official WhatsApp Business?
Yes. Everything is built on the official WhatsApp Business platform. Your customers agree before they receive a message, the standard messages are approved in advance, and a human can take over at any point. You decide the tone, what triggers each reply, and when your team steps in. Kreova sets it all up cleanly.
Can I choose what the replies say?
Yes. Written from your own rules and your tone. You decide the messages, what triggers them, and when a human takes over.
How fast can you set it up?
It depends on what you cover: simple automatic replies, or a full path connected to your calendar. The timeline is written in your quote, before any commitment.
What if a client has a complex question?
The conversation moves to your team. The routine runs on its own, and your people keep their time for what needs judgment.
What's getting in your way?
One conversation. That's all it takes to start.
No commitment · First call is free