WhatsApp Automation. Your WhatsApp answers, even at night.
What is WhatsApp Business automation?
WhatsApp Business automation means a trained bot answers customer messages, qualifies leads, books appointments, sends confirmations, and escalates to a human whenever the situation requires it. Kreova Network wires these workflows to your CRM and calendar so everything syncs automatically.
Use cases
Restaurant: reservations and customer service
Customers book a table, browse the menu and opening hours, and get event announcements. Complaints don't stay with the bot: they are escalated to a human.
Clinic: appointment requests
The patient requests an appointment, picks the care category and preferred practitioner, then gets a confirmation reminder. Sensitive medical questions are escalated to your team.
Craftsman: service requests
The client sends a photo of the problem, picks the service, shares their location and urgency level. Confirmation sent, and the lead lands in your CRM.
Real estate: lead qualification
The prospect shares their budget, location, and property type. The bot checks availability, then hands off to your agent with full context.
WhatsApp automation does not replace professional judgment, emergencies, legal or medical advice, or human handling of sensitive situations. Kreova designs flows that escalate to a human when it matters.
What the bot handles
FAQ Answers
Trained on your business, in your tone. Answers the questions that come back every day.
Appointment Booking
Calendar integration, automatic reminders, WhatsApp confirmations.
Lead Capture
Names, emails, phone numbers, preferences, all collected and synced to your CRM.
Payment Processing
Stripe, local bank transfers, COD, whatever your clients use.
Status Updates
Order tracking, appointment reminders, delivery notifications, automated.
Human Escalation
Complex questions go to your team. The bot handles the routine, humans handle the judgment.
Compliant WhatsApp setup
FAQ
What languages does the bot speak?
French, English, and Arabic (including Darija). You choose which languages serve your market.
Is this the official WhatsApp Business API?
Yes. We build on the official WhatsApp Business platform. The setup relies on opt-in, approved templates, human escalation, and compliant messaging rules to reduce risk on your account. You control the tone, triggers, and escalation rules; Kreova structures the workflow cleanly.
Can I customize what the bot says?
Yes. Trained on your business rules, tone, and workflows. You control the messages, triggers, and escalation rules.
How fast can you set it up?
It depends on scope: simple auto-replies or complex multi-step workflows with integrations. Everything is framed in the quote, before any commitment.
What if a client has a complex question?
The bot escalates to your team. It handles the routine and frees your people for cases that need judgment.
Ready to amplify your business?
One conversation. That's all it takes to start.
No commitment · First call is free